1.What are the inputs, processing, and outputs of UPS’s package tracking system?
Inputs: The inputs are detailed information (customer information, package information), pickup, delivery, current location, bar coded label, special software program by using the UPS Web site.
Processing: The all information are transmitted to a central computer, distribution centers, logistical planning, (DIAD) program which was their drivers had been hand held delivery information Acquisition Device, called UPS net, DIAD is collected from scan able label on packages, and changing schedules.
Outputs: UPS served tools that able to a customer which is Cisco Systems, to include UPS functions, such as tracking and cost calculations, into their own Web sites. Destination (on the way), pick-up and delivery schedule.
2.What technologies are used by UPS?How are these technologies related to UPS’sbusiness strategy?
UPS has used the dispatchers in computer center to download the label data and use special software to create the most efficient delivery route for each driver that consider traffic, weather condition and the location of each step. By using the software, UPS estimate it save 3 million fewer gallon of fuel of every year. This technology related to UPS’s business strategy which is best services and lowest rates.
Moreover, to accomplish business strategy which UPS want to increase cost savings and safety, UPS are train driver to use “340 Methods” to optimize the performance of every task from lifting and loading boxes to selecting a package from a shelf in the truck.
UPS has also used hand held computer called Delivery Information Acquisition Device (DIAD) which can access wireless cell phone network. Drivers can know their task by hand held, the DIAD has a function which is automatically captures customers signatures.
3.What strategic business objectives do UPS’s information systems address?
Scannable Bar-code: One of the MIS business strategy objective. this system’s objective is to use time more efficiently and use low labor force in classify the packages destination and reduce human error in classifications that will reduce the cost. It means by reducing cost they can keep up the lowest rate.
In delivering UPS uses special software that help drivers to take the most efficient routes to deliver the package, plus this system considers the traffic and weather conditions.
DIAD: Every driver has device that has information about at automatically captures customer’s signature along pickup and delivering information from UPS’s central computer. Every deliver person can access information about the package and the customer can check the package it delivered or not. Also the signature that from the delivery will be proof, sender can check it.
Cisco system: contains the customer can know about their packages information more detailed such as shipping rates, determine time in transit, print labels, schedule a pickup, and track packages. Those actions can get the high technology to the senders and it can reduce the time losing. They can check their tracking and cost calculations and shipments cost without the UPS site.
OMS: Advanced delivering system that takes packages from the warehouse of companies and delivers their fulfillment parts of equipment more quickly with in efficient routes.
4.What would happen if UPS’sinformation systems were not available?
If UPS’s information systems were not available, UPS will face some problems. The process of providing information to customer will become slow. The customer cannot receive the information rapidly.
The operation of UPS will also become slow. Because UPS is using technology and information to monitor and control the operation when information system does not available, it will effect to the operation of the organization.